mel jacobson on wed 3 aug 05
thank you jon pacini for your insight into this problem.
i have faced this before...and i know, it is a triangle.
vendor, shipper, truck driver.
often the person that gets the shipment
is confused as to what is wrong, or, where it went
wrong. and mostly, what to do?
it is up to you as the customer to let people know...
THIS IS BROKEN, WRECKED, BENT. and, do not accept
the shipment..`.take it back...get it right`.
i learned a great many years ago...if i accept it, i got it...
just the way it is.
does anyone actually think that any clay company sends out
boxes of clay that have been run over by a truck or front
end loader? of course not. continental clay sends out perfect boxes,
why would a vendor do that. ??? you just abused and lost a customer.
i have been through the laguna factory....a tour.
that place is so well run....the boxes stacked in perfect order.
they leave the california plant pristine. always.
i have been to jon's office...seen the hundreds of test tiles...lined
up on his counter. every day he tests batches. he is a real
professional....and a damn fine fellow.
and, he says things the way they are. honest.
just the way i often do. no double talk...political correctness.
i admire that in jon.
for gail's year book.
dalecochoy on wed 3 aug 05
----- Original Message -----
From: "mel jacobson"
> often the person that gets the shipment
> is confused as to what is wrong, or, where it went
> wrong. and mostly, what to do?
> it is up to you as the customer to let people know...
> RIGHT NOW.
> THIS IS BROKEN, WRECKED, BENT. and, do not accept
> the shipment..`.take it back...get it right`.
> i learned a great many years ago...if i accept it, i got it...
> just the way it is.
I know, I know, I know.....
I own a small company also and ship out and have other people ship to me...
I GOT IT !!
BTW, Mel, and others who don't seem to be getting my point about Laguna
possibly looking for another shipper locally, the majority of the clay in
this shipment was on order for OVER A MONTH. When I get Ca.-made laguna
clays I also get ohio clays and a few glazes , which I have them hold until
they get a shipment of clay from Ca. with my clay in it, then pallet up
everything at once. Shipping is cheaper this way.
But, can you empathize with my situation of looking at a pile of smashed
clay boxes that MIGHT have some bad ones in it laying in my driveway/garage
and deciding on getting someone there to inspect it ( while I open all the
boxes) and then RE-ORDERING it all over again.?
> i have been through the laguna factory....a tour.
> that place is so well run....the boxes stacked in perfect order.
> they leave the california plant pristine. always.
> i have been to jon's office...seen the hundreds of test tiles...lined
> up on his counter. every day he tests batches. he is a real
> professional....and a damn fine fellow.
> and, he says things the way they are. honest.
> just the way i often do. no double talk...political correctness.
> just honest.
> i admire that in jon.
I'm SURE you are right Mel....
Now,...... Ohio Laguna....how about looking into another , MORE CAREFULL,
local carrier to deliver my clay?
Steve Slatin on wed 3 aug 05
Not meaning to be too aggro here -- shipping is its
own world. We think in terms of single transactions;
shippers don't. We think when we ship a package that
it goes from the seller to a truck to a warehouse to a
second truck to the purchaser and that's it. Sadly,
Shipping costs are kept low with all kinds of carriers
engaged in consolidations, consignments, chargebacks
(and things not starting with the letter 'c'). Often
the first trucking company doesn't make the final
delivery. (Frequently the first trucking company
isn't really a company, it's a broker who farms work
out to independent truckers.)
If a vendor ships something and it comes back a week
later beaten up, he seeks reparation from the primary
shipper, who takes it from whoever they handed it over
to, etc. The loss is eaten by whoever accepted a
shipment signed for "in good condition" and didn't
deliver it likewise in good condition.
The system survives or fails on the willingness of
each participant in the chain to look things over and
sign accurately for them. Who knows what happened to
your shipment? Did it fall off of a truck and have to
be reloaded on the side of a highway? Did it get
sidetracked at a transfer facility and get run over by
a fork lift? Did a drunken driver do wheelies on a
quad one night while parked at roadside over your
supplies? We don't know, and it's not especially
ANY time you get ANYTHING shipped that's delivered
with visible damage, you have to react to it. You
could have called the dealer, or the offices of the
primary shipper on the bill of lading, or done any of
the other things people recommended here and
potentially gotten something out of it.
You didn't, we all feel sorry for you and hope you
didn't get hurt too badly by the experience, and now
it's time for everyone to move on.
-- Steve Slatin
--- dalecochoy wrote:
> I'm SURE you are right Mel....
> Now,...... Ohio Laguna....how about looking into
> another , MORE CAREFULL,
> local carrier to deliver my clay?
Steve Slatin --
Drove downtown in the rain
9:30 on a Tuesday night
Just to check out the
Late night record shop
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around