Arnold Howard on thu 27 jan 05
Dear Brant,
It was good to hear from you. I hope you've been doing well.
Brant, please let me know if you were referring to Paragon in your email
about customer service. It is very important to me that you are treated
properly.
Thanks!
Arnold
----- Original Message -----
From: "Brant Palley NMCLAY.com"
To:
Sent: Thursday, January 27, 2005 1:10 AM
Subject: Re: [CLAYART] Buying electric kilns
Dear Arnold:
I would pick one brand over another because....
Aren't all the bricks the same?
Isn't all the wire made by Kanthal?
Stainless steel?
Digital controllers? only two companies.
Does the kiln have enough power for the size given the type of work i want
to do?
Is the finished kiln beautiful? (Giel makes beautiful gas kilns)Does the
stainless look like it was cut out with kitchen shears? Are the bricks
broken and repaired at the factory?
Given all that.
I guess what i want is a company that stands behind the customer and bends
over backwards to make the customer happy. I want them to answer the phone
more than 4 days a week. I don't want to hear the attitude on the phone
that I am suspect of damaging the kiln by using it. I want security and
trust.
Brant Palley
New Mexico Clay
www.nmclay.com
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