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fw: discount kilns

updated fri 28 may 99


Deborah Bouchette on thu 27 may 99

Skutt's warranty does not require warranty service to be provided by the
distributor from which it was purchased, merely from an authorized service

=22Skutt Ceramic Products, Inc. warrants this product to be free from =
defects in
materials and workmanship for two full years from the date of the first =
purchase from an authorized Skutt dealer.

What Skutt Will Do. Skutt will repair or replace, at its expense, any =
part upon return, freight prepaid, to =2Aany authorized Skutt service =


Deborah A. Bouchette
+1.503.690.2448 phone/fax

-----Original Message-----
From: Arnold Howard
Sent: Monday, May 24, 1999 6:48 AM
Subject: Re: Discount Kilns

----------------------------Original message----------------------------
When you buy a mail-order kiln, you receive a discount because the
dealer does not offer customer support. If you have a warranty problem,
you will probably have to make your own repairs (unless you send the
kiln to the factory). The local dealer's price is higher usually
because it comes with warranty service.

It is very difficult for the local dealers who offer customer service
to compete with mail order dealers.

Arnold Howard
Paragon Industries, Inc.

--- Evan Dresel wrote:

=3E Well maybe things have changed but I didn't buy a
=3E Skutt even though I
=3E live only 3 1/2 hours away via the gorgeous Columbia
=3E River Gorge. Among
=3E other reasons,
=3E I got really ticked at Skutts pricing structure.
=3E Something is wrong,
=3E IMO, when the least expensive way for me to buy one
=3E is to order it from
=3E Florida where it would be shipped clear across the
=3E country and back.
=3E Couldn't even order it from FL and arrange to pick
=3E it up at the factory.
=3E So what incentive is there to support =22local=22 Skutt,
=3E if they price
=3E things so =22local=22 Georgies or Clay Art are at such a
=3E price disadvantage?

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